Shipping policy

This policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Effective for all orders placed on parttyhub.com. Last updated: [Insert Month, Year]. 

THE VIBE CHECK (TL;DR) 

A party without supplies is just a meeting. We know you need your Theme Party Kits and disco balloons before the music starts, so we hustle to get your orders out fast. 

For the exact breakdown on delivery times and costs, read the details below. 

DETAILED SHIPPING POLICY 

Dispatch & Delivery 

All orders are processed and dispatched within [1–2] business days of payment confirmation. Orders placed after [12:00 PM IST] on a business day, or on weekends and public holidays, will be processed the next business day. 

PARTTYHUB currently ships only within India. Serviceable pincodes and delivery timelines may vary by location; you can check serviceability by entering your pincode on the product page before checkout. 

"Business days" refers to Monday to Saturday, excluding Sundays and national public holidays observed at our dispatch location in Maharashtra. As we operate on a pan-India basis, please note that state-specific holidays at your delivery location may occasionally affect final delivery, even where dispatch has occurred on schedule 

Shipping Rates & Timelines 

Holiday Periods & Sale Seasons 

When everyone is partying, the couriers get backed up. During festive sales (Diwali, New Year's Eve, End-of-Season, etc.), processing and delivery times may extend by [2–3] additional business days. We will notify you via email or SMS if your order is affected so you can plan your celebration accordingly. 

Delays Beyond Our Control 

Delivery timelines are estimates. They may occasionally be affected by factors outside our reasonable control, including courier delays, natural disasters, strikes, regulatory restrictions, or extreme weather. We will make reasonable efforts to keep you informed if your order is affected, but we are not liable for delays arising from such events. 

Order Tracking 

Once your order is dispatched, you will receive an SMS and email containing your tracking number and a direct link to the courier's tracking page. You can also track your order any time from My Orders in your Parttyhub account. 

The Delivery Journey 

Product Origin and Invoicing 

Country-of-origin information for each product is displayed on the relevant product page, in line with applicable Indian e-commerce regulations. A GST-compliant invoice will be included with your shipment or sent to your registered email address. 

Tracking Not Updating? 

Don't panic. It can take up to 24 hours for tracking information to reflect on the courier's end after dispatch. If your tracking is still inactive after 48 hours, please contact us at info@parttyhub.com with your order ID, and we will hunt it down for you. 

Failed or Undeliverable Orders 

If your order is returned to us due to an incorrect address or repeated unsuccessful delivery attempts, please refer to our Return & Refund Policy for how this is handled. 

Changes to Shipping Partners and Rates 

We may change our courier partners, shipping rates, or delivery timelines from time to time without prior notice. The rates and estimated delivery timelines applicable to your order will be the ones shown at checkout at the time you place it.