Refund policy

Last updated: August 1, 2026

THE VIBE CHECK (TL;DR) 

We supply the soul of celebration, but we also need to keep it real with you. Because party supplies are hygiene-sensitive and meant for specific events, we do not accept returns for a change of mind.  

  • No Post-Party Returns: We know some people try to return decor after the party is over. Don't be that person. 

  • Hygiene is Non-Negotiable: We cannot (and will not) take back opened paper plates, cups, or balloons. 

  • We’ve Got Your Back if We Mess Up: If your premium Theme Party Kit arrives crushed, or we accidentally sent you a Dinosaur piñata instead of a Disco one, we will absolutely fix it. Just hit us up within 48 hours of delivery with photos of the issue. 

  • Not Happy With How We Resolved It? You can escalate to our Grievance Officer, or to the National Consumer Helpline, at any time  see Section 8. 

The golden rule? Plan your party, double-check your cart, and once it arrives, go own the night. For the technical details, read below. 


DETAILED RETURN & REFUND POLICY 

1. The "All Sales Final" Policy 

Because of the single-use nature of party supplies and our strict hygiene standards, all sales are final. We do not offer returns, refunds, or exchanges if you: 

  • Change your mind about the theme. 

  • Order too much or miscalculate your guest count. 

  • Do not use the items because your event was cancelled or rescheduled. 

  • Do not like the exact color shade (screens can alter how colors look!). 

This policy reflects standard industry practice for hygiene-sensitive and single-use goods, and is consistent with the exceptions recognized for such goods under Indian consumer protection law. It does not affect your right to a replacement or refund for damaged, defective, or incorrectly shipped items, as described in Section 2 below. 


2. Damaged, Defective, or Incorrect Items 

We pack our fragile and premium items in sturdy boxes specifically to protect their shape and signal quality, but sometimes transit gets rough. If you receive a damaged product, a defective item, or the wrong item entirely, we will make it right. 

How to claim a replacement or refund: 

  • The 48-Hour Window: You must contact us at [Insert Support Email] within 48 hours of the delivery timestamp. 

  • The Proof: You must provide clear photos of the damaged item AND the packaging it arrived in. 

  • The Resolution: If approved, we will send a replacement of the damaged item. If a replacement is out of stock, we will issue a refund or store credit for the value of that specific item. 

This does not cover damage caused by misuse, improper handling, or normal wear after delivery. You will not be required to return the damaged, defective, or incorrect item to us unless we specifically request it — if we do, we will bear the return shipping cost. 


3. Strictly Non-Returnable Items 

In line with standard practice for hygiene-sensitive and single-use products, under absolutely no circumstances will we accept returns or issue refunds for the following product categories once they have been dispatched: 

  • All Party Tableware (cups, plates, napkins) due to food safety and hygiene. 

  • Balloons (foil, latex, or specialty). 

  • Cake Candles. 

  • Opened Combo Kits or Theme Party Kits. 

  • Items from our "After Dark" collection. 

Items in this collection cannot be returned once the packaging has been opened or the item has been used, in line with our general policy for this category. 


4. Order Cancellations 

  • Before Dispatch: You can cancel your order for a full refund ONLY if it has not yet been processed and dispatched from our warehouse. Please email us immediately with your order number. 

  • After Dispatch: Once an order has been packed and handed over to our courier partners, it cannot be canceled. If you refuse delivery at your doorstep, the shipping and return-to-sender charges will be deducted from any potential refund. 

5. Refund Processing (If Applicable) 

If your refund is approved (due to a damaged item or a pre-dispatch cancellation), it will be processed back to your original method of payment, in line with applicable RBI guidelines on refunds for online transactions. 

  • Please remember it can take 5–7 business days for your bank or credit card company to process and post the refund to your account. 

  • In some cases, to resolve an issue faster, we may offer Parttyhub Store Credit instead of a bank refund. Store Credit is valid for [12] months from the date of issue and can be used towards any future purchase on our website. 

6. Failed Deliveries 

If a package is returned to us because you provided an incorrect address, or you were unavailable to receive the package after multiple courier attempts, we are not liable for a refund. We can reship the package to you, but you will be responsible for paying the secondary shipping fee. 

7. Contact Us (Need to check) 

For any order issues, skip the stress and email us at info@parttyhub.com or WhatsApp us at +91 72082 40310. Include your Order Number in the subject line so we can sort it out fast. 

PARTTYHUB RETAIL SOLUTIONS PRIVATE LIMITED 

CIN: U32909MH2026FTC468492 

312, 3rd Floor, Shristhi Plaza, Saki Vihar Road, Mumbai – 400076, Maharashtra, India